Privacy policy

Website Design Services Policy

Effective Date: 20 August 2025
Last Updated: 4 February 2026

Welcome to Jack and Josh Websites. By commissioning our website design and development services, you ("Client") agree to the following terms and policies. These terms are intended to set clear expectations and protect both you and us ("Company," "we," or "our").

  1. Scope of Services

We provide website design, development, and related digital services as detailed in a written proposal, quotation, or contract. Any services not expressly included may require a separate agreement and may incur additional charges.

  1. Client Responsibilities

The Client agrees to:
• Provide accurate, complete, and timely content, information, and approvals.
• Confirm that all materials supplied (including text, images, logos, and trademarks) are owned or properly licensed by the Client.
• Review and approve work within agreed timescales.

We are not responsible for delays, suspensions, or additional costs caused by the Client’s failure to meet these responsibilities.

  1. Payment Terms

• No deposit or down payment is required.
• A non-refundable start-up cost is payable before any work commences. This fee covers onboarding, planning, setup, and initial development work.
• Following payment of the start-up cost, the Client agrees to ongoing monthly payments via Direct Debit, as set out in the agreed proposal or contract.
• All monthly payments are non-refundable and payable for the duration of the agreed minimum term, where applicable.
• Failure to make payments may result in suspension of services, delayed delivery, restricted access to the website, or termination of the agreement.

  1. Refund & Cancellation Policy

• The start-up cost is strictly non-refundable under all circumstances.
• Monthly payments are non-refundable once charged.
• No refunds will be issued for work completed or services already provided.
• If the Client cancels after work has commenced, the Client remains liable for all fees paid to date and any outstanding amounts due under a minimum term.
• Refunds, where legally required, will be limited strictly to services not yet provided and will never include profits, completed work, or start-up costs.

  1. Business Closure or Inability to Perform Services

In the event that Jack and Josh Websites ceases trading, closes its business, or is otherwise unable to continue providing services:

• The Client will not be entitled to a refund of the non-refundable start-up cost or any fees relating to work already completed or services already provided.
• Any payments made for services not yet provided at the time services cease may be refunded on a pro-rata basis, where legally required.
• No further monthly payments will be due beyond the date services cease.
• Under no circumstances will the Company be required to refund profits already earned for completed work.

  1. Intellectual Property

All design and development work remains the property of Jack and Josh Websites until all outstanding payments due under the agreement have been received.

Upon settlement of all required fees and completion of any agreed minimum term, ownership of the final website design will transfer to the Client.

We reserve the right to display completed projects in our portfolio, website, and marketing materials.

  1. Revisions & Amendments

Unless otherwise stated in writing, services include up to two (2) rounds of revisions. Additional revisions or requests outside the agreed scope may incur additional charges.

  1. Content & Data Responsibility

The Client is solely responsible for all website content and for ensuring compliance with applicable laws, regulations, and copyright requirements. We do not verify or accept liability for Client-supplied content.

  1. Third-Party Services & Tools

We may recommend or integrate third-party services, including hosting, plugins, themes, or payment providers. We are not responsible or liable for outages, changes, compatibility issues, or failures caused by third-party providers.

  1. Warranties & Limitations

• We make no guarantees regarding specific outcomes, including traffic, conversions, revenue, or search engine rankings.
• Websites are supplied “as is” once delivered and approved.
• To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses.

  1. Ongoing Maintenance

Unless covered under an active subscription or separate written maintenance agreement, we are not responsible for ongoing updates, backups, hosting, or security after delivery.

  1. Termination

Either party may terminate the agreement by providing written notice, subject to any agreed minimum term.

The Client remains liable for:
• The non-refundable start-up cost
• All payments due up to the termination date
• Any remaining payments required under a minimum term, where legally enforceable

  1. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Updates to This Policy

We reserve the right to amend this Policy at any time. Continued use of our services constitutes acceptance of the updated terms.

Contact Us

For any queries relating to this Policy, please contact:

Jack and Josh Websites
📧 jjwebsites750@gmail.com
📞 +447888993685